At Fashiolista it is possible to refrain from your purchase. You have the right to withdraw from your purchase within 14 days after receiving the product without any reason. After withdrawing you have another 14 days to return the product. Once the returned product is received and checked for the condition the full amount including shipping cost will be credited. The shipping costs to return the product to the supplier are for your own account.
If you are exercising your right of withdrawal, the product must be returned with all belongings and when reasonably possible in the original state and packaging. We will then return the due order amount within 14 days after registering the return, provided that the product has been received in the above-described state by the supplier. If you want to exercise your right of withdrawal, please follow the below steps:
1. Contact our Customer Service through email at [email protected] or fill out the return request form.
2. You will receive a confirmation email once we have processed your request.
3. Once your request is approved you will receive an email with further information on how to return your order.
4. Once we have received a shipping receipt we will refund the purchasing amount within 5 days to your account.
Articles that cannot be returned:
- Products that cannot be exchanged/returned for hygienic reasons such as vintage items, underwear/swimwear, care products, beauty products, ear plugs and earrings.
- Used products such as vintage items.
- Products without the original package or that are incomplete.
- Products whose legal withdrawal period of 14 days has expired.